TeleTech Q2 Earnings Call Highlights

2 weeks ago 7

MarketBeat

Tue, August 11, 2026 astatine 11:04 AM CDT 6 min read

Key Points

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Q2 results declined twelvemonth implicit year: Revenue fell 11.3% to $455 million, portion adjusted EBITDA dropped to $39 cardinal from $52 million, pressured by weakness successful the Engage segment.
Engage faces lawsuit and profitability challenges: Revenue declined 12.1% arsenic public-sector and exertion clients came nether pressure. TTEC is reviewing a high-single-digit fig of underperforming engagements and lowered its full-year Engage gross and borderline outlook.
Digital strategical reappraisal and balance-sheet actions underway: TTEC began reviewing strategical alternatives for its Digital concern portion reiterating its full-year Digital guidance. Net indebtedness fell to $767 million, and covenant flexibility from lenders is expected to enactment liquidity.

TeleTech (NASDAQ:TTEC) reported second-quarter results that fell abbreviated of its plan, arsenic gross and profitability declined from a twelvemonth earlier amid unit successful its Engage segment. Management said it is pursuing outgo reductions, operational changes and lawsuit profitability reviews portion opening a strategic-alternatives reappraisal for its TTEC Digital business.

Revenue for the 4th ended June 30 was $455 million, down 11.3% from $514 cardinal successful the prior-year period. Adjusted EBITDA declined to $39 million, oregon 8.7% of revenue, from $52 million, oregon 10.1% of revenue, a twelvemonth earlier. Adjusted operating income was $26 million, compared with $37 million, portion adjusted net per stock fell to $0.03 from $0.22.

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Chairman and CEO Ken Tuchman characterized the 4th arsenic challenging but said the institution remains focused connected improving revenue, outgo ratio and profitability. "We cognize our advancement volition beryllium measured by results, not words," Tuchman said.

Engage Revenue Declines arsenic Client Pressures Weigh

TTEC Engage generated second-quarter gross of $351 million, down 12.1% twelvemonth implicit year. Segment operating income was $14 million, oregon 3.8% of revenue, compared with $18 million, oregon 4.6% of revenue, successful the prior-year quarter.

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CFO Kenny Wagers said the first-half gross diminution was partially anticipated, reflecting the company's rationalization of a tiny fig of underperforming clients and a seasonal public-sector engagement that accounted for astir 24% of the year-over-year gross reduction. However, second-quarter show besides faced further unit from a tiny fig of clients successful nationalist assemblage and technology, media and communications.

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