Amwell (AMWL) Q1 2026 Earnings Transcript

Motley Fool Transcribing, The Motley Fool

Wed, May 6, 2026 astatine 10:17 AM CDT 26 min read

Image source: The Motley Fool.

Date

Tuesday, May 5, 2026 astatine 5 p.m. ET

Call participants

• Chairman & Chief Executive Officer — Ido Schoenberg

• President & Chief Financial Officer — Mark Hirschhorn

Full Conference Call Transcript

Ido Schoenberg: Thank you, operator. Good evening, everyone. Over the past 12 months, we absorption connected what matters most, solving wide urgent lawsuit needs. We present dependable, unified platform, and the marketplace is responding. Elevance renewed for 3 years. DHA deployed globally. Our pipeline is growing. CMS is progressively making telehealth flexibilities permanent. And successful 2025, we reduced losses by $100 million. We besides importantly grew our subscription gross mix. We person ample cash, nary indebtedness and a wide way to currency travel breakeven successful Q4 with existent assurance successful multiyear maturation beyond it. Amwell entered 2026 with 1 focus, consolidate our level and present what payer and supplier customers request astir contiguous and successful the future.

The marketplace accidental is existent and urgent. Payers are nether superior borderline pressure. Premiums are not keeping gait with the full outgo of care. Technology-enabled attraction and AI-powered objective programs, successful particular, are present 1 of the astir captious levers payers have. They assistance power costs. They assistance amended outcomes. They assistance payers vie for members and sponsors. This is nary longer speculative. It is simply a endurance imperative, but adoption remains hard. Despite beardown demand, customers are struggling. Vendor sprawl is simply a existent burden. Legacy tech stacks and interior silos marque it costly to integrate constituent solutions. The result, fragmented subordinate experiences and precise constricted visibility into what really works. Customers cannot easy measurement show crossed their programs.

Switching betwixt them oregon optimizing subordinate attribution is slow, costly and painful. That is precisely wherever we measurement in. Amwell solves this. We connection a trusted, proven technology-enabled attraction infrastructure, a unified integer stack that lets wellness attraction sponsors enactment arsenic their ain strategy integrators. Customers achromatic statement and embed the objective programs their members request straight wrong their ain integer beforehand door. They power navigation, they show results. And those results spell to the bosom of their business, little costs, amended outcomes and stronger marketplace share. With Amwell, customers get 1 unified engagement and navigation platform. It reduces acquisition and retention costs. It matches each diligent with the astir effectual programme based connected client-defined rules.

And it aims to present unified analytics crossed each program, truthful clients tin spot what works, papers outcomes and set quickly. Clients tin set work attribution by member, radical oregon cohort. They tin adhd Amwell autochthonal objective programs, third-party programs oregon their ain preferred programs. That level of power and agility is highly valued and desired. The Amwell level is built for wherever AI is going next. The manufacture is moving accelerated from generative AI to agentic AI. These are systems that don't conscionable make content. They execute tasks autonomously crossed analyzable workflows. Our customers are preparing for this shift. The Amwell level is positioned to beryllium the governed situation wherever these agents run safely, efficaciously and astatine scale.